Officer – Control Room (CCTV Operator)" to monitor CCTV surveillance
Hiring for After Sales Lead based at Port Qasim, Karachi
Key Responsibilities
∆ Oversee after-sales service operations and ensure smooth functioning of service activities
∆ Manage customer complaints, technical issues, and warranty-related matters
∆ Coordinate with in-house and authorized service centers nationwide
∆ Monitor service KPIs, turnaround time, and service quality standards
∆ Lead technical teams and ensure proper troubleshooting and issue resolution
∆ Coordinate with spare parts, technical, and operations teams for service support
∆ Maintain service reports, warranty records, and operational documentation
∆ Support implementation of service improvement initiatives and customer satisfaction programs
Requirements
∆ Bachelor’s degree in Mechanical, Electrical, Automotive Engineering
∆ 3 to 6 years of experience in After Sales / Service Operations
Preference for candidates from Automotive, EV, or 2/3 wheeler industry
∆ Good understanding of service operations, warranty management, and customer handling
Good profiles always stand out. Apply with confidence at cv@crowngroup.com.pk. Only shortlisted profiles shall be contacted.
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